Documentation
RedBox Platform
Complete hospitality and retail operating system — POS, ERP, Electronic Billing & Customer Experience in one platform.
1. Overview
RedBox is a fully integrated SaaS platform designed for restaurants, retail stores, hotels, and events.
- POS (Point of Sale)
- ERP (CloudReports)
- Electronic Billing (DGII)
- QR Ordering (QRoom)
- Payments integration (Azul)
- Real-time analytics and reporting
2. Core Components
- POS with offline mode and role-based permissions
- ERP integration for accounting, inventory and payroll
- Electronic billing with SSPoint / DGII flow
- QRoom QR ordering and digital customer experience
- Azul integration with direct payment flow to business
3. System Architecture
- Cloud: data storage, ERP and reporting
- On-site: POS devices and kitchen/bar printers
- Hybrid sync once internet is restored
4. Onboarding & Account Structure
Main account fields include RNC, company details, account owner email, business link, WhatsApp and partner code.
- 1Account creation
- 2System configuration (POS, menus, taxes)
- 3ERP setup (CloudReports)
- 4Electronic billing activation (SSPoint / DGII)
- 5Azul integration (Merchant ID, Auth 1, Auth 2)
- 6Staff training
- 7Go live
The Account Owner must be a trusted, long-term responsible person (owner or management), not a temporary employee.
5. Pricing Model
- 4% on reservation prepayments (Azul)
- 0.3% of net sales processed through the system
- RD$4,000 minimum per month
- 18% ITBIS taxes not included
6. Partner & Commercial Model
- Commercial, technical and accounting partners
- ~10% recurring commission (up to 3 years)
- Lead registration and account relationship support
7. Target Industries
- Restaurants and bars
- Hotels and hospitality
- Retail stores
- Events and catering
- Beach clubs and lounges
8. Key Advantages
- All-in-one modular solution
- Built for Dominican compliance (DGII and taxes)
- Scalable from small businesses to multi-location operations
- Offline support up to 48 hours
- Direct payment flow without intermediaries
9. Vision
- The Operating System for Commerce in the Dominican Republic
- Unified payments, accounting and operations
- Seamless customer journey with QR and mobile
10. Future Development
- Full CRM automation
- AI-powered chatbot support
- Advanced delivery integrations
- Financial services integration
- Expansion to new markets
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